Dian Malouf Jewelry Is Made One-At-A-Time

• We never mass produce our jewelry - we make each piece just for you.  This means our production time is a about 4-6 weeks. Though we always try to deliver product as soon as we can, please have patience. Your piece will be worth the wait!

• When ordering pieces that have a stone in them. please keep in mind each stone will have its own unique quality. Stone color & matrix may vary slightly.

 

Pricing Policy

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted. On  Items pictured but with no ordering information, please call 214 520 3123 x 113 and we can help you find price and ordering information. 


Return Policy

If not satisfied and you would like to exchange or return, please email us within 3 days of the original order at karen@dian-malouf.com or phone 214-520-3123 x 112 with the reason for return and we will issue a return authorization number (RA#).  All sales after 3 days are final and non refundable.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned with the jewelry pouch.
• The merchandise must be received at DMJ within 3 days of the RA # being issued.
• The RA# must be written on the outside of the box as well as on a copy of the original packing slip included with the item being returned.
• Dian Malouf Jewelry is not responsible for any item not received, or any item returned without a return authorization. You should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and original shipping fees will not be credited.
• All sale items are final sales.

• To return your product, mail your product to:
Dian Malouf Jewelry
Attn: Repair Department
3110 Webb Ave #202
Dallas, TX 75205


Repairs

Accidents can happen to the best of us. If you break a stone, call us & we will help you get a replacement. For current repair costs, please contact Karen at 214.520.3123 x 112 or karen@dian-malouf.com. Please contact us to receive a Repair Authorization number (RA #) before sending your item for repair.